Kit purchase terms

These terms apply when you buy a Good Grief Kit from this website for delivery to you. They do not apply to donations, which have their own donation terms. Our postal address, 53 Bannfield, Ballymoney, BT53 7RD, and our contact details are also shown on the Buy a Good Grief Kit page and at checkout.

Who you are buying from

Noah’s Story Charity, a registered charity in Northern Ireland (Reg. No. 110845). You can contact us through our contact page or at info@noahsstory.com.

Your order

Each Good Grief Kit costs £30, and postage is included in that price. All prices are in pounds sterling. Your order is confirmed when we email you your order confirmation after payment.

Payment

Payments are processed securely by Stripe. Noah’s Story Charity never sees or stores your card details.

Delivery

We deliver to addresses in the United Kingdom and the Republic of Ireland. Unless we agree a different date with you, we will deliver your kit within 30 days of your order. If we cannot do that, we will tell you and you may cancel and be refunded. Please check your delivery address carefully before you pay.

Your right to cancel

You have the right to cancel your order within 14 days, without giving a reason. The 14 days start on the day after your kit is delivered to you.

To cancel, tell us clearly through our contact page or at info@noahsstory.com, giving your name, your order reference and the email address you used. You must then send the kit back to us, at your own cost, within 14 days of telling us you wish to cancel. Please post it to: Noah’s Story Charity, 53 Bannfield, Ballymoney, BT53 7RD. Please take reasonable care of the kit while it is with you.

We will refund the price you paid, which includes the postage to send it to you, within 14 days of receiving the kit back (or sooner if you send us proof that you have posted it). We refund to the card you paid with. If you live in the Republic of Ireland, the consumer rights that apply to you under Irish law are not affected by these terms.

If something is wrong with your kit

If your kit arrives damaged, incomplete or not as described, please tell us as soon as you can through our contact page and we will put it right, by replacing it or refunding you. Your statutory rights as a consumer are not affected by these terms.

Your information

We use your name, email address and delivery address to take your payment, send your kit and email your confirmation, and we keep order records as our financial record-keeping requires. Our privacy policy explains this and your rights.

If you are not happy

If you have a concern about an order, please tell us through our contact page and we will respond as quickly as we can.

Changes to these terms

The terms that apply to your order are the ones published on this page when you placed it. These terms are governed by the law of Northern Ireland, and they do not take away any rights you have under the law where you live.